Refund Policy

Your satisfaction is important to us at Wynelle Daily Grocery. We strive to provide only the best quality products and service to our customers. If something isn’t right with your order, please review our refund policy below to understand how we can resolve your concern.

Returns & Replacements

• We do not accept returns on fresh produce, dairy, or meat due to our commitment to food safety and quality. However, if you receive an item that is spoiled or defective, please contact us within 24 hours of delivery.
• For groceries, household essentials, or non-perishable products, returns or exchanges can be processed within 7 days of receiving your order, provided that items are unopened and in their original packaging.

How to Request a Refund or Replacement

1. Contact our customer care team at contact@wynellegrocery.com or call +63 926 487 9034 within the applicable time frame.
2. Provide your order number, a brief description of the issue, and (if possible) a photo of the product in question.
3. Our staff will guide you through the next steps and arrange for a replacement or refund if your request meets our policy guidelines.

Refund Processing

• Approved refunds will be processed using your original payment method. For cash on delivery orders, refunds may be issued via bank transfer or in-store credit, as agreed upon with you.
• Refunds are typically completed within 5-7 business days after approval.
• If a product must be collected for return, we will coordinate the pick-up with you at your convenience.

Non-Refundable Items

• Opened or partially used products (unless defective upon opening).
• Items not reported within the stated return window.
• Special order or clearance items (unless faulty).

We are committed to resolving any issue in a fair and timely manner. If you have questions about this policy or need assistance, please reach out to us—your feedback is valued and helps us improve.

We appreciate your trust in Wynelle Daily Grocery and thank you for supporting our local business.